In this episode, we’re joined by Charlotte Hust, Affiliate Enablement Chapter Lead at Roche, and Shawn Volesky-Oster, Principal Client Success Manager at Cvent.
Charlotte leads events and congress engagement at Roche, one of the world’s largest pharmaceutical companies. Charlotte oversees a team of 15 across congress strategy, healthcare professional engagement, and field meeting compliance. After a decade with the company across three different roles, she knows the organisation inside out.
Charlotte shares what has kept her at Roche for ten years, from the company’s unwavering focus on patient impact to the agile working culture that allows her to follow her passions and stay close to the events work she loves. She reflects on the transition from the not-for-profit world, where every penny had to be justified, to the scale of a global enterprise, and what that journey taught her about adaptability and resilience.
She also speaks to the future of the industry, the return to face-to-face experiences after COVID, the growing role of AI, and why that collective energy in a room full of people remains something truly irreplaceable.
Honest, grounded and full of practical wisdom, Charlotte offers refreshing advice for anyone considering a career in events: be prepared to lug the boxes, stay curious, and never underestimate the power of staying calm.